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How to Wash Your FreeFlowa Period Underwear
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Frequently Asked Questions (FAQs)
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Your ultimate guide to period wellness, sustainability, and self-care.
Frequently Asked Questions (FAQs)
Welcome to our FAQ section! Here, you'll find answers to common questions about FreeFlowa period underwear, including how they work, how to care for them, and more.
Shop & Orders (How to buy & manage orders)
Placing an order on FreeFlowa is simple:
Browse the Collection – Visit our Shop page and select your preferred period pants style, size, and color.
Add to Cart – Click the “Add to Cart” button. You can continue shopping or proceed to checkout.
Checkout – Go to your cart and click “Proceed to Checkout.”
Enter Details – Provide your shipping information, select a payment method, and confirm your order.
Complete Payment – Use a secure payment method such as credit/debit card, PayPal, or Klarna (if available).
Order Confirmation – You’ll receive an email confirmation with your order details and tracking information once your item has shipped.
We aim to process orders as quickly as possible to ensure fast delivery. However, if you need to modify or cancel your order, please follow these guidelines:
Order Modifications:
If your order has not yet been processed, you may be able to modify details such as size, color, or shipping address by contacting our support team at [customer support email] within [timeframe, e.g., 1 hour] of placing the order.
Once your order has been shipped, modifications are not possible, but you may return the item following our returns policy.
Order Cancellations:
You can cancel your order before it has been dispatched by reaching out to our team at [customer support email].
If your order has already been shipped, you can return it after delivery according to our returns policy.
If you need assistance, please contact us at [customer support email] or via [customer support phone/live chat] as soon as possible.
Yes! Here’s how you can save:
First-Time Customer Discount
Sign up for our newsletter and get 10% off your first order.
Seasonal Sales & Promotions
We offer discounts during holiday sales, Black Friday, and other special events. Stay tuned by following us on Instagram/Tiktok or subscribing to our emails.
Bundle & Save
Buy more, save more! Get discounts when you purchase multiple pairs or bundles.
Tracking your Freeflowa order is easy! Here’s how:
Order Confirmation Email
After placing your order, you will receive a confirmation email with your order details and a tracking link once your package has been shipped.
If your tracking link is from a courier service (e.g., Royal Mail, DHL, USPS), visit their website and enter your tracking number for real-time updates.
Need Help?
If you haven’t received a tracking email or need assistance, contact our support team at info@freeflowa.com or send us a message through Instagram.
Sorry no, not right now. In the near future.
We’re sorry if you received the wrong item! We’ll make it right as quickly as possible.
Contact Us
Email info@freeflowa.com or send us a message through instagram.
Provide your order number and a photo of the incorrect item.
Resolution Options
We will send you the correct item at no extra cost.
If the correct item is out of stock, we can offer a refund or store credit.
Returning the Wrong Item
We may ask you to return the incorrect item using a prepaid shipping label.
If a return is needed, we’ll provide instructions on how to send it back.
We appreciate your patience and will work quickly to resolve any issues!
Applying a discount code is simple! Just follow these steps:
Shop and Add Items to Your Cart
Browse our collection and add your chosen items to the cart.
Go to Checkout
When you’re ready to check out, click the “Cart” icon and then select “Proceed to Checkout.”
Enter Your Discount Code
On the checkout page, look for the field labeled “Discount Code” or “Promo Code.”
Enter your code and click “Apply”.
See Your Savings!
The discount will be applied, and you’ll see your updated order total with the savings.
If you have any issues applying your code, feel free to reach out to us at info@freeflowa.com for assistance!
Absolutely! At Freeflowa, we take your privacy and security very seriously. Here’s how we protect your information:
Secure Payment Processing
We use SSL encryption (Secure Sockets Layer) to protect your payment details during transactions.
All payments are processed through trusted, secure payment gateways like Stripe or PayPal.
Privacy Policy
We are committed to protecting your privacy. We only collect the information needed to process your orders, provide customer support, and improve your shopping experience.
Your data is never shared with third parties without your consent.
We understand that sometimes things change, and you may need to update your shipping address. Here’s what you can do:
Address Change Before Shipment
If your order has not yet been shipped, you can change your shipping address by contacting our customer support team at info@freeflowa.com as soon as possible.
Provide your order number and new shipping address for a quick update.
Address Change After Shipment
Once your order has been shipped, we cannot change the address, but you can contact the courier directly with your tracking number to request a redirection (if available).
If the package is returned to us, we will contact you to arrange for re-shipment to the correct address at an additional cost.
No, you do not need an account to place an order at Freeflowa. You can simply:
- 1. Browse our products.
- 2. Add your items to the cart.
- 3. Proceed to checkout and provide your shipping and payment details.
About FreeFlowa (Our brand & values)
FreeFlowa is more than just a brand; it's a community dedicated to supporting women through every stage of their menstrual journey. Founded by Jessica and Gina, two university friends with a shared vision, Freeflowa aims to provide women with the best possible care and comfort. Our mission is to make periods a little less complicated and a lot more comfortable for women everywhere.
At FreeFlowa, we’re committed to reducing waste and creating sustainable solutions. Our eco-friendly period underwear helps protect the planet - one cycle at a time.
Please refer to ‘fabric’ on the product page for detail.
Our mission extends beyond creating ecofriendly, innovative period pants; we are committed to making the menstrual experience as positive and normalised as possible. Designed for superior comfort and protection, our products allow women to go about their daily lives with ease and confidence. Every woman deserves the best care, and we are here to provide that - while championing a world where no question about menstruation is off-limits.
We estimate 30 washes if care instructions are carried out. Please refer to: https://www.freeflowa.com/pages/how-to-wash-care
Please send us an email and we can discuss this directly with you.
Product & Care (How it works & maintenance)
Please refer to: https://www.freeflowa.com/pages/how-they-work-1 page
We have moderate, heavy, and super heavy absorbency underwear.
Please refer to: https://www.freeflowa.com/pages/size-guide page
Please refer to: https://www.freeflowa.com/pages/how-to-wash-care page
Yes, please use the correct underwear absorbance depending on your flow that day. See: https://www.freeflowa.com/pages/how-they-work
Our customers tell us they need 6-7 pairs to completely switch to period pants and they last up to 30 washes. They also recommend 3 pairs for the perfect starter set. But, of course, you know your flow best!
Yes! Made from soft, breathable fabric with advanced leak-proof technology, these reusable period pants are not only kind to your body but also to the planet.
Yes! See offering dependent on your flow: https://www.freeflowa.com/collections/all-products
Yes! See offering: https://www.freeflowa.com/collections/all-products
Payment & Delivery (Shipping, returns & refunds)
Credit cards, PayPal, Apple Pay
Free UK shipping over £50. Free worldwide shipping over £50. Alternatively, orders under £50 will incur a shipping charge of £5.
UK shipping 3-5 working days. Same day dispatch from our UK warehouse for orders placed before 2 pm, from our local United Kingdom warehouse.
Alternatively, orders under £50 will incur a shipping charge of £5.
Yes!
Yes! You have 45 days to return or exchange your item.
We offer a refund on unused items if sent back within 45 days of purchase.
Yes! We use DHL for next day delivery if order has been placed by 2 pm.
Please email us on info@freeflowa.com
More Questions ? Contact Us
Still Unsure?
Need help choosing the right size? Our team is happy to assist you!
Give us a call
Give us a call
WhatsApp us!
0781 605 7697
Send us a message
Send us a message
Send a mail for support & assistance
info@freeflowa.com
Toll-free support
Toll-free support
Toll-free for hassle-free support
info@freeflowa.com
About FreeFlowa
At FreeFlowa, we believe in period protection that's comfortable, leakproof, and kind to the planet. Want to hear from us? Subscribe to get 10% off your first order.
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